Help
Returns & refunds
We want you to love your Nuvano order. If you've changed your mind about a product, we offer a 7-day return window from the date your order is delivered.
Change-of-mind returns
- — Contact Nuvano within 7 days of receiving your order.
- — The product must be unused and in its original condition.
- — Return the product with its original packaging, accessories and components.
- — The customer arranges and pays the cost of returning the product to Nuvano.
- — We do not provide a prepaid return courier for change-of-mind returns.
- — Once received and inspected, the product purchase price is refunded if the return qualifies.
- — The original delivery fee is not refundable, unless applicable law requires otherwise.
Change-of-mind returns must be requested within 7 days of delivery. This policy does not limit any rights you may have under applicable consumer law.
Return shipping
Return courier costs are the customer's responsibility for change-of-mind returns. You may use your preferred courier service, and should obtain and retain tracking information until the return has been received and processed.
If your product arrives damaged, incorrect or defective
Contact Nuvano as soon as possible with your order number and photographs or videos showing the issue. We will assess the issue and provide the appropriate remedy in accordance with applicable consumer law. South Africa's Consumer Protection Act provides an implied warranty of quality and allows certain defective or unsafe goods to be returned within six months, with the return at the supplier's risk and expense.
The refund process
Step 01
Request
Contact Nuvano within the applicable return period.
Step 02
Return
Receive return instructions and courier the product back where required.
Step 03
Inspection
Nuvano receives and inspects the returned product.
Step 04
Refund
If the return qualifies, the applicable refund is processed.
We'll keep you updated throughout the process.